Sometimes people are just where they are supposed to be, working with people in the right context and in the right manner. You as a manager need to recognize it and nurture it.
As a small business scraping to get by amid tough competition often the best use of resources is doubling down on what you already have got.
What can a runny nose and a trip to the coffee shop tell us about customer experience?
Have you ever looked at your business like it was a Hollywood production? Well maybe you should.
The Lighter Side
Do you every wonder why things make the sounds they do? Well we do, and it looks like we’re not the only ones. Here’s a great podcast episode that looks at the sounds of everyday things.
A trip to the doctor’s office becomes a lesson in the need for better processes and better customer experience design.
While we all like to think we speak our minds, truth is we don’t and for a businessowner that can make life real difficult.
An example of how something we take for granted like boarding a plane can be greatly improved with behavioral observation and design thinking.
Tapping into your creative side is often one of the most difficult tasks to undertake. This infographic shows some useful techniques to help you do it.
Do environmentally-conscious consumers care what others think about their purchases? Probably. But why does it matter?