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Writings for and about the human experience.

November 2015

Open up and say aaahhh…

Open up and say aaahhh…

Sometimes people are just where they are supposed to be, working with people in the right context and in the right manner. You as a manager need to recognize it and nurture it.

The Workplace

Hello old friend

As a small business scraping to get by amid tough competition often the best use of resources is doubling down on what you already have got.

The Lighter Side

Do you hear what I hear?

Do you every wonder why things make the sounds they do? Well we do, and it looks like we’re not the only ones. Here’s a great podcast episode that looks at the sounds of everyday things.

Daily Life

Process this, pal.

A trip to the doctor’s office becomes a lesson in the need for better processes and better customer experience design.

Excuse me, is this seat taken?

An example of how something we take for granted like boarding a plane can be greatly improved with behavioral observation and design thinking.

Get out of my head!

Tapping into your creative side is often one of the most difficult tasks to undertake. This infographic shows some useful techniques to help you do it.

Planet Matters

Show me the green.

Do environmentally-conscious consumers care what others think about their purchases? Probably. But why does it matter?

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