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Remember when things just seemed to work? Yeah, neither do we.
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SPOTLIGHT STORY

News Flash: Facebook Ain’t News
Facebook’s continuing desire to be a leading source for “news” is a sad indictment on the state of credibility and critical thinking in the world.
The Workplace
Is Your Algorithm a Racist?
Using algorithms in the hiring process can open your business up to some unwanted consequences.
Open up and say aaahhh…
Sometimes people are just where they are supposed to be, working with people in the right context and in the right manner. You as a manager need to recognize it and nurture it.
Hello old friend
As a small business scraping to get by amid tough competition often the best use of resources is doubling down on what you already have got.
Napkins, colds, and insights, oh my!
What can a runny nose and a trip to the coffee shop tell us about customer experience?
Showtime! A key component of experience design
Have you ever looked at your business like it was a Hollywood production? Well maybe you should.
Daily Life
News Flash: Facebook Ain’t News
Facebook’s continuing desire to be a leading source for “news” is a sad indictment on the state of credibility and critical thinking in the world.
Back to the Future 4: The Sharing Economy
If Marty McFly saw what is called the “Sharing Economy” he would immediately realize it’s neither new, nor real.
Are designers the new puppet masters?
So you think you made that decision on your own? Okay, if you say so.
Process this, pal.
A trip to the doctor’s office becomes a lesson in the need for better processes and better customer experience design.
Planet Matters
When Violence Stops Being Shocking
Have we become resigned to violence here and abroad? I fear my reaction to news of late suggests the answer is yes.
Is the idea of ISIS dying?
New reports show that the increased use of force against ISIS is creating a rise in dissatisfaction and dissension among the people they control.
The Lighter Side
“Cupid, pull back your email”
Why online dating sites like Match.com may not be worth your time (or your money).
Do you hear what I hear?
Do you every wonder why things make the sounds they do? Well we do, and it looks like we’re not the only ones.
Are you trying to make the world better?
Well there’s a place that wants to help you do it.