Is Your Algorithm a Racist?
Using algorithms in the hiring process can open your business up to some unwanted consequences.
Open up and say aaahhh…
Sometimes people are just where they are supposed to be, working with people in the right context and in the right manner. You as a manager need to recognize it and nurture it.
Hello old friend
As a small business scraping to get by amid tough competition often the best use of resources is doubling down on what you already have got.
Napkins, colds, and insights, oh my!
What can a runny nose and a trip to the coffee shop tell us about customer experience?
Showtime! A key component of experience design
Have you ever looked at your business like it was a Hollywood production? Well maybe you should.
“Now entering the game…”
With the drama and excitement of the baseball season in full swing, it’s time to look at how a manager should deal with an employee that’s not on their A-game.